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【Official】Joetsu Naoetsu Station Hotel Heimat front of the Hotel Heimat lodging, lunches, catered lunch
025-543-3151
Reservation
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  2. Frequently Asked Questions

Frequently Asked Questions

We have summarized the contents of many inquiries

We have summarized the contents of many inquiries.
Please use it for your reference.

If you have any other questions, please feel free to contact us by phone or email.
  • 【Hotel facilities / Equipment】

    Do you have a coin laundry?

    We do not have a laundromat.
    For stays of 2 nights or more, please use the front desk arrangement type cleaning service (charged).
    We will a…Continue reading
  • 【Hotel facilities / Equipment】

    Wi-Fi does not connect(I lose my connection)

    It may not be possible to connect due to the security settings of your smartphone or computer.
    In addition, if many people in all guest room…Continue reading
  • 【Hotel facilities / Equipment】

    Do you have a microwave?

    Located in the lobby on the 1st floor.
    There will be only one, so please share and use.
  • 【Hotel facilities / Equipment】

    Do you have an ice machine?

    There is no ice machine.

    Please contact the front desk if necessary.
  • 【Hotel facilities / Equipment】

    Can Wi-Fi be used in the conference hall?

    It can be used only when it is used for the progress of the conference banquet.
    Please report to the person in charge in advance.

    Please re…Continue reading
  • 【Hotel facilities / Equipment】

    Can I use an outside line phone from within the hotel?

    All telephones in the property that can be used by guests are for extensions only (only within the hotel).
    You cannot call outside lines.

    I…Continue reading

Reservation / Inquiry

If you have any questions, please contact us.

025-543-3151

hotel@heimat.co.jp