Reservation confirmation / cancellation
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【Official】Joetsu Naoetsu Station Hotel Heimat front of the Hotel Heimat lodging, lunches, catered lunch
025-543-3151
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  2. Frequently Asked Questions

Frequently Asked Questions

We have summarized the contents of many inquiries

We have summarized the contents of many inquiries.
Please use it for your reference.

If you have any other questions, please feel free to contact us by phone or email.
  • 【Access / Parking】

    Where is the parking lot? Is there a charge?

    There are first and second.

    The first is next to the hotel (opposite the Learning Exchange Center on the map), and the second is about 80 m…Continue reading
  • 【Access / Parking】

    I parked at a nearby pay parking lot.Will it be free or discounted?

    We are not affiliated with paid parking lots other than Hotel Heimat's 1st and 2nd parking lots.

    If you park your car there, we will not be…Continue reading
  • 【Information on surrounding area】

    Where is the nearby convenience store?

    There is Seven-Eleven on the front street of Naoetsu Station.
    (3-4 minutes walk from the hotel)

    There is also NewDays on the premises of Na…Continue reading
  • 【Meals / Restaurants / Bars】

    Can I buy ekiben without a reservation?

    Only available at the hotel front ekiben sales office (drive-through) and Joetsumyoko Station Uchiyamazakiya.
    Reservations can only be deliv…Continue reading
  • 【Hotel facilities / Equipment】

    Do you have a coin laundry?

    We do not have a laundromat.
    For stays of 2 nights or more, please use the front desk arrangement type cleaning service (charged).
    We will a…Continue reading
  • 【Information on surrounding area】

    Is there a restaurant nearby?

    There are many bars on the north exit side of Naoetsu Station where our hotel is located.
    From stores that accept groups, there are also sma…Continue reading
  • 【Bathing / Baths】

    Is there a large communal bath?

    Our hotel has no large communal bath.
    Please use the bathtub / shower in the room.
  • 【Meals / Restaurants / Bars】

    Can I receive the breakfast lunch before the delivery time, such as 6 o'clock?

    Due to the manufacturing process, breakfast lunches will be delivered after 7 o'clock, so you will not be able to receive them before that t…Continue reading
  • 【Others】

    I would like to send and receive Takkyubin

    It can be stored until the date of use.
    Please be sure to fill in the following points on the delivery form.

    ① Fill in "accommodation" or "…Continue reading
  • 【Use with children】

    About accommodation for children

    Children (elementary school students and younger) stay in existing rooms except Japanese-style rooms.
    Please understand that extra beds cann…Continue reading
  • 【Hotel / Guest rooms】

    I made a reservation in the smoking room, can I change to a non-smoking room by phone?

    Please reschedule your reservation.

    If the reservation is full and cannot be redeemed, we will change it only if there is a vacancy on the …Continue reading
  • 【Hotel / Guest rooms】

    I want to change the reserved accommodation plan (contents) / schedule

    Only reservations made by phone can be changed by phone, but other reservations made on the Official website or from various reservation sit…Continue reading
  • 【Hotel facilities / Equipment】

    Wi-Fi does not connect(I lose my connection)

    It may not be possible to connect due to the security settings of your smartphone or computer.
    In addition, if many people in all guest room…Continue reading
  • 【Meals / Restaurants / Bars】

    Can breakfast be eaten outside of lunch boxes (restaurants, etc.)?

    Currently, it is only a bento style, so it cannot be eaten at restaurants.
  • 【Others】

    Is there a smoking space in the facility?

    There is no smoking space in this facility other than the smoking room for accommodation.

    Please use the smoking space next to the front en…Continue reading
  • 【Access / Parking】

    Is there a motorcycle parking space?

    Please park at the 1st and 2nd parking lots like a car.
    (However, there is no roof)

    It is possible to park in front of the hotel if there i…Continue reading
  • 【Access / Parking】

    Is there a storage place for road bikes and bicycles?

    There is no dedicated place.
    You will be asked to park near the entrance, but please understand that it will be exposed to rain and wind.

    I…Continue reading
  • 【Hotel facilities / Equipment】

    Do you have a microwave?

    Located in the lobby on the 1st floor.
    There will be only one, so please share and use.
  • 【Hotel facilities / Equipment】

    Do you have an ice machine?

    There is no ice machine.

    Please contact the front desk if necessary.
  • 【Others】

    Where can I find the "confirmation key" for accommodation reservations?

    If you make a reservation for accommodation on Official website without registering as a member, you will be prompted to ``Please enter your…Continue reading
  • 【Meals / Restaurants / Bars】

    Can you send me the ekiben by Takkyubin?

    Due to hygiene and expiry dates, we do not deliver or sell by Takkyubin.
  • 【Meals / Restaurants / Bars】

    The meal serving time has passed.Can I get a refund?

    No refunds will be given if the product cannot be consumed due to the customer's convenience, such as when the service time set for each pla…Continue reading
  • 【Banquet rooms / Conference rooms】

    How long can I change the number of people for meetings and banquets?

    Until the day before.

    On the day of the event, a cancellation fee will be charged.
    Please contact the person in charge of the conference ba…Continue reading
  • 【Banquet rooms / Conference rooms】

    I want to check the size and floor plan of the room in advance.

    Please be sure to make a reservation by phone in advance.
    If you do not make a reservation, we may refuse to use it due to the use of other …Continue reading
  • 【Hotel facilities / Equipment】

    Can Wi-Fi be used in the conference hall?

    It can be used only when it is used for the progress of the conference banquet.
    Please report to the person in charge in advance.

    Please re…Continue reading
  • 【Hotel / Guest rooms】

    Is it okay to invite friends to the guest room for a short time?

    Since the number of people entering the room = the number of guests, we do not allow non-guests to enter the room.
    Please meet and talk in t…Continue reading
  • 【Hotel / Guest rooms】

    Can I use my room for day use?

    Basically only accommodation.

    If you wish during the day, you can make a reservation for 2 days or more.

    Please contact us for details.
  • 【Hotel facilities / Equipment】

    Can I use an outside line phone from within the hotel?

    All telephones in the property that can be used by guests are for extensions only (only within the hotel).
    You cannot call outside lines.

    I…Continue reading

Reservation / Inquiry

If you have any questions, please contact us.

025-543-3151

hotel@heimat.co.jp