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【Official】Joetsu Naoetsu Station Hotel Heimat front of the Hotel Heimat lodging, lunches, catered lunch
025-543-3151
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  2. Frequently Asked Questions

Frequently Asked Questions

We have summarized the contents of many inquiries

We have summarized the contents of many inquiries.
Please use it for your reference.

If you have any other questions, please feel free to contact us by phone or email.
  • 【Meals / Restaurants / Bars】

    Can I buy ekiben without a reservation?

    Only available at the hotel front ekiben sales office (drive-through) and Joetsumyoko Station Uchiyamazakiya.
    Reservations can only be deliv…Continue reading
  • 【Meals / Restaurants / Bars】

    Can I receive the breakfast lunch before the delivery time, such as 6 o'clock?

    Due to the manufacturing process, breakfast lunches will be delivered after 7 o'clock, so you will not be able to receive them before that t…Continue reading
  • 【Meals / Restaurants / Bars】

    Can breakfast be eaten outside of lunch boxes (restaurants, etc.)?

    Currently, it is only a bento style, so it cannot be eaten at restaurants.
  • 【Meals / Restaurants / Bars】

    Can you send me the ekiben by Takkyubin?

    Due to hygiene and expiry dates, we do not deliver or sell by Takkyubin.
  • 【Meals / Restaurants / Bars】

    The meal serving time has passed.Can I get a refund?

    No refunds will be given if the product cannot be consumed due to the customer's convenience, such as when the service time set for each pla…Continue reading

Reservation / Inquiry

If you have any questions, please contact us.

025-543-3151

hotel@heimat.co.jp