Reservation confirmation / cancellation
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【Official】Joetsu Naoetsu Station Hotel Heimat front of the Hotel Heimat lodging, lunches, catered lunch
025-543-3151
Reservation
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  2. Frequently Asked Questions

Frequently Asked Questions

We have summarized the contents of many inquiries

We have summarized the contents of many inquiries.
Please use it for your reference.

If you have any other questions, please feel free to contact us by phone or email.
  • 【Others】

    I would like to send and receive Takkyubin

    It can be stored until the date of use.
    Please be sure to fill in the following points on the delivery form.

    ① Fill in "accommodation" or "…Continue reading
  • 【Others】

    Is there a smoking space in the facility?

    There is no smoking space in this facility other than the smoking room for accommodation.

    Please use the smoking space next to the front en…Continue reading
  • 【Others】

    Where can I find the "confirmation key" for accommodation reservations?

    If you make a reservation for accommodation on Official website without registering as a member, you will be prompted to ``Please enter your…Continue reading

Reservation / Inquiry

If you have any questions, please contact us.

025-543-3151

hotel@heimat.co.jp