Reservation confirmation / cancellation
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【Official】Joetsu Naoetsu Station Hotel Heimat front of the Hotel Heimat lodging, lunches, catered lunch
025-543-3151
Reservation
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  2. Frequently Asked Questions

Frequently Asked Questions

We have summarized the contents of many inquiries

We have summarized the contents of many inquiries.
Please use it for your reference.

If you have any other questions, please feel free to contact us by phone or email.
  • 【Hotel / Guest rooms】

    I made a reservation in the smoking room, can I change to a non-smoking room by phone?

    Please reschedule your reservation.

    If the reservation is full and cannot be redeemed, we will change it only if there is a vacancy on the …Continue reading
  • 【Hotel / Guest rooms】

    I want to change the reserved accommodation plan (contents) / schedule

    Only reservations made by phone can be changed by phone, but other reservations made on the Official website or from various reservation sit…Continue reading
  • 【Hotel / Guest rooms】

    Is it okay to invite friends to the guest room for a short time?

    Since the number of people entering the room = the number of guests, we do not allow non-guests to enter the room.
    Please meet and talk in t…Continue reading
  • 【Hotel / Guest rooms】

    Can I use my room for day use?

    Basically only accommodation.

    If you wish during the day, you can make a reservation for 2 days or more.

    Please contact us for details.

Reservation / Inquiry

If you have any questions, please contact us.

025-543-3151

hotel@heimat.co.jp